Avoid Emotional Intelligence Pitfalls at Work

February 1, 2017

pitfall_guyFrequently encountered emotional intelligence (EI) pitfalls that limit relationships and productivity at work are numerous. Ordering people to just “get it done” could well be the top pitfall of all. Several pitfalls and better EI Options are listed below.

Pitfall: Just tell your direct reports or others to do something.

Better EI Option: Use your EI skills in empathy and assertiveness to influence others to want to engage in your project.

trap-jump-pitfallPitfalls sabotage your success. When you just tell people to do something and you don’t take a few minutes to acknowledge them, build buy-in and guide understanding, you often invite opposition and resistance. Ironically you might have been so directive because you felt you didn’t have time for more engagement, yet the resistance will cost you more time in the long run.

Pitfall: Order your direct reports or others to be happy and engaged.

Better EI Option: Create a culture that builds skills in optimism, self-regard and emotional expression and thus supports staff agility and buy in. These and other EI skills are central to building an engaged culture with a “can-do” attitude. Your leadership has a lot to do with the responses you get. If you want happy and engaged direct reports, use positive language that supports optimism. For example, express the belief that together all of you will meet the big challenge, you just don’t know how yet. That wonderful word “yet” establishes the presupposition of success, and that helps create the outcome you’re looking for.

 

Pitfall: Ignore the impact of reassigning employees who have become friends and are working effectively as team members.

Better EI Option: Respond to and acknowledge relationships, notice how they support or weaken team work. When you need to make new assignments, help people process and accept the change.

people-puzzlePitfall: Insist that emotions be left at the door when it’s time to solve problems.

Better EI Option: Use all your smarts in solving problems; that is both your IQ and your EQ. People can’t think without using their emotions. So the question becomes whether you and your team want to be aware of your emotional responses, including your intuitive awareness, and factor in all your data when resolving the problem. We suspect people seek to avoid their emotions when they are afraid they don’t have the skills to manage the emotions successfully. However, this strategy frequently backfires as the emotions will leak out in some poorly managed format. It’s better to get training and coaching and be fully in charge of your responses.

 

Pitfall: Blast your stress on all in your path.

angry-redhoopBetter EI Option: Learn strategies to regain your equilibrium when your buttons are pushed, then talk to others. You can breathe, use stair therapy, count to 10, any number of strategies work. Just give yourself time to avoid the adverse consequences of getting all tied up in knots! The key point is get more oxygen to your brain and give yourself a few minutes before you respond. Stair therapy is one of our favorites. When you feel triggered, tired or cranky go climb a set of stairs then come back to your office or to the situation and respond. Your renewed resilience will invite more welcome responses.

 


Top 10 Reasons for Playing!

June 20, 2016

play-rainbow

  1. It feels good and makes you happy!
  2. Happy is good! Good for your health, for your decision-making, for your relationships….. Heck, what isn’t it good for?
  3. It’s good for our world economy – a stretch? Maybe, but what about the recreation dollars we spend even if we’re just driving to a great hike in the forest and taking a picnic. And happy people have more capacity to slug through the difficult conversations to get to good collaborative decisions. Tell that to the G-20 – or even the G-7 leaders!
  4. We build resilience, defined as the ability to recover quickly from setbacks and elasticity, as in the ability to spring back after things are bent out of shape. Resilience is enhanced through play, through relaxing and through nourishing reflecting. Play regularly to be prepared for life’s twists and turns.
  5. It makes other people happy.
  6. You can get good exercise and increase your cardio vascular functioning.
  7. Brain health and well-being.
  8. We satisfy our own developmental need to be creative and feel competent.
  9. We can be more creative while playing with novel possibilities in an environment where we can be flexible and relaxed.
  10. To interact and be reflective without it seeming so serious – “Hey, why did we miss that grounder when Holly hit it?” “What shall our team do next time?”

Play has been described as unplanned behavior, in other words activity that emerges and evolves spontaneously from within its own context. It occurs in a climate that facilitates creativity and innovation. Young children accomplish the majority of their most critical early learning through play. But guess what, adults learn best in the same sort of attitude — relaxed curiosity. We just don’t emphasize play nearly as much as can serve us. For children play is considered valuable because it develops their social relationship skills, helps build positive interactions between the child and their classmates, and provides the chance to let off a bit of steam (reduce or prevent anger). It also builds on their skills of sharing and taking turns. Isn’t this what we want for ourselves, our families and our teams? Of course it is!

At Collaborative Growth we’re declaring July as a great month for playing. We hope you take time to enjoy this beautiful month whether it’s quite sunny for you in the northern part of our globe or snow is whitening your world in the southern hemisphere.

We also want to express our gratitude for Freedom. In the United States where we live, July 4th is the day we celebrate our nation’s Independence. Let us all embrace freedom with our intentions that really includes liberty and justice for all to help build a world that works. Neurologists assure us that seeing requires believing so let’s join our combined vision in seeing a world that works for all!

Blessings and our thanks to all of you!

Marcia and James


Collaborative Growth’s Team Model Builds Trust

January 27, 2016

CG Team Model-update2016Invest in a strong foundation for your team and you gain big results – trust, identity, loyalty and better decisions. And it doesn’t stop there. These results lead to sustainable productivity and emotional and social well-being for the team and its individuals. That’s the stuff of a healthy and vibrant organization! That spells Wealth! And it’s the heart of the Collaborative Growth Model which develops team ESE (emotional and social effectiveness).

Trust is the glue that holds teams together. A team’s ESI is inextricably linked to the behavior that builds relationships. Creating strong bonds gives teams the emotional capital to persevere under duress and to face tough challenges that require flexible and creative problem solving. A trusting environment promotes risk, outside-the- box ideas and innovation. Trust is developed as a consequence of team attitude, acting with integrity and a willingness to be vulnerable.

Robert Hurley, professor of management at Fordham University, wrote an article for the Harvard Business Review titled “The Decision to Trust.” He created a ten point functional list to evaluate a team’s level of trust. The first three components are based on the individual’s personality – risk tolerance and level of adjustment – and how much power he or she holds. The remaining seven are environmental conditions: communication, predictability, integrity, benevolent concern and alignment of interests. Several can be tracked directly to using the seven ESE skills which form the Collaborative Growth model.

Trust works best when it is modeled by the team leader. Peter Drucker, the well known management guru, emphasizes that effective leaders emphasize the team, and it shows up in their language. Those leaders use the words “we” or “our team” much more often than “I.” They think in terms of “we” and “team.” not “me.” Effective leaders are quick to accept personal responsibility for problems, but they share credit with the whole team. Consistently using this behavior builds trust. When the leader’s behaviors are trustworthy, it becomes contagious. Team members are much more likely to trust one another. And that’s the stuff of high performance teams.


The 7 R’s to Team Motivation

August 27, 2015

7rMotivation is your team’s commitment to mobilize its three primary resources: time, energy and intelligence. We guide you through understanding how to motivate your team in Chapter Four of The Emotionally Intelligent Team. There’s no cookie cutter approach for creating motivation – the right strategies need to connect with your team. There are tools for success! As a team, focus on the values supporting your work, the relationships and the rewards available.

We have emphasized the research by Daniel Pink that three critical elements support individual motivation: autonomy, mastery and purpose. These are all essential for team as well and you’ll see these principles included in the 7 R’s below. Autonomy includes the chance to operate with independence and to influence your work. Mastery gives the team as a whole as well as individual team members the opportunity to be great at their work. Purpose is unquestionably the driving force for why we do what we do. It’s the source of pride in our work, the core of authentic motivation.

Leaders use their influence and behaviors to motivate teams through the 7 R’s.

  1. Reason – match team members’ WIIFM – help them answer the questions of “What’s in it for me?” and “What’s in it for our team?” Create a reason to engage. Tie the reason for the team’s existence to their purpose and help them develop mastery in their skills.
  1. Respect – take time to get to know the members of the team and demonstrate that you value each and every member. Deliberately share respect between team members. Autonomy is a key component of respect and can unfold in multiple ways by giving the full team some creative time as well as providing the time to individual team members or to sub-groups. Google is one of the best known companies that have gained great results by giving teams autonomy, yet the teams are also expected to collaborate intensely. This requires integrity and real engagement – and leads to powerful productivity. Respect for the team and team members is an integral component of an overarching purpose that everyone is excited about.
  1. Relationships – you can’t bend on this one – compromises are costly. Lead your team to connect with one another and to consistently demonstrate regard. When teams are focused on accomplishing a powerful purpose, there is a natural inclination to build strong relationships to accomplish the common good.
  1. Resilience – let the team know you are committed to engaging with them and that you’ll help gain the resources needed to the best extent possible. Resilience is supported by optimism, which is best experienced as a contagious sense of hopefulness around the team. Resilience is a big concept and casts a powerful web to support success. When all three components of autonomy, mastery and purpose are actively present team resilience expands.
  1. Responsibility – hold people consistently accountable. Let them know their responsibilities are tied to the team accomplishing its mission and providing value. Thus when autonomy is provided, ask the team to then come back and report on what they learned. It’s fine if the creative project wasn’t a huge success, what’s important is that they learned and that the learning is shared in a collaborative spirit.
  1. Rewards & Reinforcement – notice daily positive accomplishments and say something positive right away. Don’t fall into the trap of thinking money is the way to motivate your team. Surprisingly money can demotivate a team. What team members need in addition to respectful pay is to be treated with respect, included in the discussions on why the mission/purpose is valuable, and acknowledged for work done well – promptly. Supporting their ability to develop mastery so they can do their job well is one of the strongest rewards available.
  1. Role Model – like it or not “monkey see, monkey do” holds a lot of truth for human behavior. Researchers have found that our mirror neurons are one of our most powerful sources for learning. Develop your mastery and hold yourself accountable to act the way you would like your team members to behave.

This is the stuff of motivation and results in team productivity accomplished by a team that is experiencing emotional and social well-being.


Inside Out for Adults – Mindfulness

July 27, 2015
pixar-pic

Inside Out – Pixar, Walt Disney Pictures

Joy, Anger, Disgust, Fear and Sadness interact in Inside Out, a 2015 American computer-animated comedy-drama film produced by Pixar Animation Studios and Walt Disney Pictures. The film is set in the mind of an 11 year old girl, Riley, who has been very happy until her parents uproot her as they move from Minnesota to San Francisco. She becomes unhappy in her new world without friends and her emotions go through considerable turbulence before they get it together and help her tell her parents of her troubles. Riley’s parents comfort her and a year later she has friends and a new capacity to hold emotional complexity. Go see the movie; it’s good for all ages!

There’s much more to the story, which does an excellent job of showing how emotions activate our responses, work with memories and can lead us to derail or succeed. Emotions always influence our behavior and our decisions. The question is how to engage with our emotions so we are successful and the movie helps us learn more about how this process works.

One key component in Inside Out is the interplay between the emotions of joy and sadness. Joy has run Riley’s emotions much of her life until the move, and then Sadness begins to have impacts. Joy seeks to prevent Sadness having an influence, but after a fairly difficult adventure they learn of the importance of these two emotions working together. While Joy and Sadness are gone on their learning journey, Fear, Anger and Disgust start guiding Riley’s behavior, which leads to starting to run away and other consequences.

Adults can learn a great deal from this reflection on emotional interaction. We can stop and reflect asking ourselves:

  • “What emotions run my show? What are the consequences?
  • “Would I like to make any changes?”
  • “What one change would I like to inquire about first?”

Personal Inquiry is an opportunity to stop and listen, to reflect, recognize and perhaps reorganize our thoughts or our behavior. It is a key part of being mindful. Mindfulness has many powerful descriptions created by those who coach or teach personal development or personal evolution. It is core to many spiritual practices and is central to many strategies for expanding emotional and social intelligence. Webster defines mindfulness as “the practice of maintaining a nonjudgmental state of heightened or complete awareness of one’s thoughts, emotions, or experiences on a moment-to-moment basis.” It’s paying attention to our thoughts, feelings, bodily sensations and the physical environment without judgment. Mindfulness can be a powerful and restful state.

Stopping, breathing and being mindful provides an opportunity to gain perspective, to allow complexity of emotions to develop as they integrate, and then to peacefully choose your next response instead of being at the effect of a situation. This strategy taps into all 16 EI skills; some of the most prominent are emotional self-awareness, reality testing, impulse control, optimism and happiness.

One excellent article, published by Greater Good in Action, on Inside Out, emphasizes four lessons from children from the movie. Joy worked hard to suppress Sadness in the movie and that can be dangerous the author’s point out. Joy drew a circle away from the action board and asked Sadness to just stand in it so she wouldn’t impact Riley. Emotions can be tough, but they need to be experienced in age appropriate ways. Suppressing sadness can lead to anxiety and depression. Trying to reinterpret an event so it isn’t as difficult, sometimes called cognitive reappraisal or reframing, can cause the message of the difficult emotion to be camouflaged but not eliminated – and this can be costly later on as it could lead to emotional explosion or to self-medicating to keep the emotions away.

One of the best ways of managing impulse control can be to find safe ways to know how we feel and to process responses to those feelings. Then those difficult emotions are not lying in wait to jump out when we’re crossed in just the wrong way. Mindfulness, together with personal inquiry, helps us slow down and recognize the complexity of our feelings and then respond thoughtfully. It helps us manage our Resilience Meter™ as we’ve discussed in other articles. Mindfulness practice holds many gifts including the integration of our emotions at a level that allows us to live the purpose inspired life we prefer.


Building Team Resilience Through Positive Mood

April 29, 2015

“Pride broadens your mindset by igniting your visions about

other and larger ways in which you might be helpful.”

Barbara Fredrickson

pie-pos

Positive attitudes on your team will build resilience and impact every dimension of team work. Positivity will impact how well people get along with one another, how pleased they are to be on the team, their motivation and their creative thinking. That is why this is one of the seven team competencies of the TESI® (Team Emotional and Social Intelligence Survey®). In her books Positivity and Love 2.0, Dr. Barbara Fredrickson provides the scientific grounding to prove the power of positive engagement. Probably because most of organizational work is accomplished through teams, we are finding a tremendous thirst to better understand what this means for teams and how to assist teams in growing their positive mood.

Positivity is central to the ability to collaborate, which is based on the ability to work jointly with one another, to listen to different perspectives and to find common answers. Collaborative Growth’s team model demonstrates how we bring team emotional and social intelligence competencies together to create collaborative intelligence. One of the easiest team strengths to build is positive mood so take advantage of this and build your team skills.

Developing teams is a complex challenge that never stops requiring positive and proactive attention. One of the challenges to team effectiveness is the tendency for people to think and act individually and objectively, that is to focus on the task rather than each other. Busy team members can become so externally focused on projects and customers that they forget to pay attention to their personal needs or those of the team. This lack of internal team focus can occur for several reasons:

  • Addressing interpersonal relationships can seem much less controllable or scientific and less predictable and thus too uncertain;
  • Team members may not be trained to be good at team or human dynamics, they enjoy being an expert and they aren’t expert in this field;
  • Their external focus in getting all the jobs done may leave them drained with little energy left for the team; this is often compounded by highly demanding organizational politics;
  • The team leader may be an expert in his/her production world but likely is not trained to be a team leader and to manage complex interpersonal situations and to build motivation while maintaining accountability; and
  • The full organization may not be aware of the challenges their teams are experiencing nor understand how they could support the team in effective change.

Thus, intentional effort to build a team’s positivity and resilience is needed to get the most from your team.

Art Aron, a human relations scientist, conducted research that shows how people move from a sense of separation – me and you – to a sense of being together – us or we. His research was done with couples, but the same principles apply to teams, which are a group of people working together to solve problems. The more overlap the individual team members see between each other, the more likely they will have a sense of “us” and that leads to a series of positive results. In turn, this increased connection leads to helpful responses among team members that build trust as team members learn they can rely on considerate and supportive responses from one another. Most people will say they agree with the maxim that “All of us are smarter than one of us.” Understanding the effects of positive mood helps show us how to act that way, not just say it.

Fredrickson writes that positivity broadens one’s view from “me” to “us” and then to “all of us,” not just the part of the group that looks or thinks like you. Thus building positive attitudes within your team will expand the effectiveness of your diversity efforts. We often talk about emotions being highly contagious and that is so for positivity, just like it is for negativity. This makes it important for team leaders as well as all team members to be intentionally positive. Fredrickson explains that “positivity spreads because people unconsciously mimic emotional gestures and facial expressions of those around you … positivity breeds helpful, compassionate acts.” Furthermore, she points out that when we act positively with others we are likely proud of our engagement and “pride broadens your mindset by igniting your visions about other and larger ways in which you might be helpful.” (Positivity, pp. 69-70) This is a goal all organizations have for their teams.

Building Team Resilience and Positive Mood

resilience_meterppt-3levelsResilience and positive mood are closely connected. Resilience includes the ability to bounce back and relies on teams having a reserve to tap into when big challenges hit. That reserve is built by how team members treat each other and what they expect of one another. The more positive members of a team are, the deeper the reserve and the less often they are likely to need to tap into it. Positivity builds perspective so teams take challenges in stride rather than making them a big deal that expands stress instead of resilience.

Tips and Strategies

Use emotional intelligence to grow your teams’ positivity and resilience. Positive Mood and Stress Tolerance are two key competencies in the TESI that build team resilience. Of course while the team is building these competencies, they will find that some team members are more positive than others so the team leader needs to work with the whole team while respecting the differences as the team builds composite resilient strength. Tips for success include:

  • Build the habit of finding people doing something well and publicly thank them. This can be implemented by the team leader as well team members.
  • Start team meetings with a discussion of something that has worked well recently. Then the team can move to strategic analysis and can proactively cross map that skill that success reflects to other requirements.
  • Social connections are at the heart of team success so take time for building connections – and emphasize it even more if you have a virtual team. Do something fun together, have a pot luck lunch, and start meetings with going around the team and asking everyone to comment on something particularly interesting or important to them.
  • Find purposefulness in the team work so the team feels the sense of being a part of something bigger than itself. A traditional way to do this is with Mission, Vision and Values statements. Make sure those statements are meaningful and that the team feels ownership and pride or they won’t help.
  • Support team members in taking time to be relaxed with each other so the connections are built resulting in the natural desire to get one another’s back when needed.
  • Respond to comments made by one another. People want to be heard more than they want to be right. Applying skills such as active listening and empathetic responses will help people feel acknowledged and valued and that builds positivity and engagement.
  • Intentionally tap into the team wisdom. Your team knows what they need, however you may need to facilitate their recognizing and employing that wisdom. Take creative brainstorming time to explore topics such as: “What works that we can expand?” and “What do we want that we can influence?”

Recognize that positivity and trust go hand in hand as positivity supports deepening relationships. Develop positivity deliberately and expansively for the benefit of all individuals, teams and the organization.


10 Actions to Make Your 2015 a Year of Authentic Success

December 1, 2014

emotional intelligence authentic successDoes this picture reflect a conversation between your ideal self (how you would most like to live) and your real self (how you really live)? Authentic success integrates these two parts into a happier and more successful you. Our article was so successful as a way to frame moving into the New Year, that it’s back by popular demand.

Authentic success begets peace of mind because you are living and working in accordance with your values, strengths, and your sense of purpose instead of living in conflict. Reaching this highly desired state requires personal awareness. Without it you will be missing the joy from your current wealth by only focusing on what hasn’t happened. Happiness and optimism, both components of emotional intelligence, are vital to experiencing authentic success. The following 10 Actions are based on years of research in the fields of emotional intelligence and positive psychology and set forth choices you can make to change the quality of your life in 2015.

10 Actions to Make Your
2015 a Year of Authentic Success

1. Define happiness. Know what you are looking for when you are seeking happiness. True happiness isn’t the quick food fix; even Belgian chocolates bring a temporary response. As an article by Carlin Flora, “The Pursuit of Happiness” in Psychology Today states, “The most useful definition – and it’s one agreed upon by neuroscientists, psychiatrists, behavioral economists, positive psychologists, and Buddhist monks – is more like satisfied or content than ‘happy’ in its strict bursting-with-glee sense. It has depth and deliberation to it. It encompasses living a meaningful life, utilizing your gifts and your time, living with thought and purpose. It’s maximized when you also feel part of a community. And when you confront annoyances and crises with grace. It involves a willingness to learn and stretch and grow, which sometimes involves discomfort. It requires acting on life, not merely taking it in. It’s not joy, a temporary exhilaration, or even pleasure, that sensual rush – though a steady supply of those feelings course through those who seize each day.”

Action: Happiness is closely tied to being aware of what success truly means for you. Write your own definition of what Authentic Success means to you and intend to live in synch with your truth about Authentic Success in 2015.

2. Practice mindfulness. While defined in a variety of ways, mindfulness simply means paying attention. Notice how you are feeling and why and then make a choice to stick with your current path or take a breath and intentionally shift.
Action: Set a time each day when you will review your day with intention to notice and expand your mindfulness. Even a short review will make a difference.

3. Be you. Embrace yourself. Know your good points and that which you don’t consider so favorably. Know your styles and preferences and trust you are a good and resilient person. We received the following quote awhile ago and we give profound credit to whoever first said it though we don’t know the original source.
Action: Print this out and tape it around your environment:

nothing_wrong_quote4. Practice your 2% Solution. As Marcia describes in Life’s 2% Solution, the 2% Solution requires just half an hour a day (3 ½ hours a week if it works better to cluster your time). Spend that time doing something that’s deeply nurturing, meaningful, fulfilling to you. It may be what you’ve vowed to do later when you are free to explore long-delayed purposeful pursuits. This seemingly small expenditure of time is even more critical in today’s harried world, where work deadlines loom, the carpool to soccer awaits, the dry cleaning is piling up, and a dinner party fills up whatever free time is left. We get it all done, yet feel incomplete. This stress-filled existence leaches away our creativity, passion and sense of fulfillment. We sacrifice the long-view of our lives for short-term results, to check something off a list. No doubt, that scenario leads to burnout.
Action: Integrate your enhanced awareness from taking some of the above steps with your own 2% project. Investing 2% of your time in an unusual way on yourself will make a world of difference. It’s an achievable way of creating more work/life balance without having to turn your life upside down by radical change. You can learn more and follow the 10 step process found in my book Life’s 2% Solution.

5. Relationships matter. Take time for friends and choose friends who support the values you wish to live with.
Action: Notice who your friends are. Ask yourself if you are giving the time it takes to cultivate valuable relationships. If not make a change. Keep your expectations of time with friends manageable.

6. Carpe diem! Seize the day.
Action: Today is the only version of this day you’ll ever have. Take advantage of it!

7. Know your values. It’s easy to get caught up in the multitude of options that expand daily from numbers of cereals to forms of entertainment to interesting books. We all have twenty-four hours in a day. Take advantage of your day by knowing what is truly important so you don’t get distracted with the job of making too many unimportant choices.
Action: Make a list of your top values – somewhere between five and ten items at the most. Then practice connecting your values with your choices.

8. Create. It feels good! Humans are amazingly creative beings. You probably create much more than you realize and miss giving yourself credit for your gifts.
Action: Intentionally make a soup, draw a picture, write a letter. Whatever feels simply good to you and then stop and acknowledge the act of creating and give yourself time to enjoy.

9. Express gratitude. This is a big one. Anytime you want to build happiness, be grateful for what you do have and go find a way to give. So much of authentic happiness is based in giving your gifts and in being a good and compassionate human being. Don’t make it hard; find easy and natural ways to give with no strings attached. Pay it forward is a great strategy.
Action: Take time to stop and say thank you. Notice how you feel and how the recipient feels. Keep a gratitude journal. Notice five to ten events that occur each day for which you are grateful. Be specific. Feel the gratitude in your heart as you write your list and as you read it over.

10. Smile. It’s impossible to be grumpy and smile at the same time.
Action: If you are willing to change your emotional state, you will. Breathe, notice what is going on, notice any tension you are holding in your body, and be willing to let it go. Be quiet and smile for a full minute.

Authentic success combines your inner and outer strengths, though integrating these two is not always so easy. Good luck on your journey. We’re always interested in learning from you about how this works. Comment on our blog.